At SHORTY’S ONE SHOP dba SOLAN APPAREL, we strive to ensure your satisfaction with our print-on-demand products. If you are not entirely happy with your purchase, we’re here to help.

**Return and Refund Eligibility:**

1. **Damaged or Defective Items:**
– We will gladly accept returns for items that are damaged or defective upon receipt.
– Please contact our customer support within 3 days of receiving the product with a photo of the damaged or defective item.

2. **Incorrect Items:**
– If you receive an item different from the one you ordered, we apologize for the inconvenience.
– Please contact our customer support within 5 days of receiving the product to arrange for the correct item to be sent.

3. **Size or Design Issues:**
– As our products are made to order, we encourage customers to check size charts and design previews carefully before placing an order.
– Returns based on size or design preferences may not be accepted.

**Return Process:**

1. **Contact Customer Support:**
– To initiate a return, please contact our customer support team at [email protected] within 5 days of receiving your order.
– Provide your order number, a description of the issue, and attach relevant photos if applicable.

2. **Return Authorization:**
– Our customer support team will review your request and provide instructions on how to proceed if the return is approved.
– Do not return items without authorization, as this may delay the process.

3. **Return Shipping:**
– Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect items).
– We recommend using a trackable shipping method to ensure safe return delivery.

**Refund Process:**

1. **Inspection:**
– Upon receiving the returned item, our team will inspect it to verify the issue.
– Refunds will be processed only for items that meet the return eligibility criteria.

2. **Refund Issuance:**
– Approved refunds will be issued to the original payment method within 5-10 days of receiving the returned item.

**Contact Information:**

If you have any questions or concerns regarding our return policy, please contact us at [email protected]